Service agent help documentation

This is documentation for service agents using the Provider Screening Module.

Who is allowed to be a service agent?

The state Medicaid office decides on criteria for service agents.

Is it acceptable for me to fill out and sign the Provider Statement on the provider’s behalf?

Please confer with the state Medicaid office.

When the state accepts or rejects an enrollment I’ve submitted, how do I find out? Is it my responsibility to notify the provider?

Right now, this site does not notify you via email or paper mail when the state accepts or rejects an enrollment you have submitted. This will change in a future version of the Provider Screening Module.

When you log into the PSM, you’ll see any enrollments you’ve submitted or started drafting via your PSM user account. You’ll be able to see the status of each enrollment.

Can I submit a batch submission to renew several providers’ enrollments?

No. Currently the PSM does not support this.

How do I change a provider’s name in this system? Can I update it in one place for all their enrollments?

If an enrollment is a draft (you haven’t submitted it yet), then yes, you can click on the draft enrollment and edit the provider’s name. If you have already submitted the enrollment, then it is not possible to edit the provider’s name. A future version of the PSM will allow you to change a provider’s name in the system.

Currently you cannot update multiple draft enrollments at once.

How do I update the contact information for an approved enrollment? Can I update it in one place for all their enrollments?

If an enrollment is a draft (you haven’t submitted it yet), then yes, you can click on the draft enrollment and edit the provider’s contact information. If you have already submitted the enrollment, then it is not possible to edit the provider’s contact information. However, a future version of the PSM will let you do this.

Currently you cannot update multiple draft enrollments at once.

How do I update the license/certification information for an approved enrollment (e.g., if the provider has renewed their license)?

Currently, the PSM does not allow you to update information for an approved enrollment. You’ll need to contact the state Medicaid office directly. A future version of the PSM will let you do this.

How do I terminate an enrollment (e.g., if a provider retires or dies)?

Currently the PSM does not give you a way to terminate an approved enrollment, but a future version of the PSM will. Please contact the state Medicaid office directly to terminate an enrollment.